Frequently Asked Questions
What kind of equipment/classes do you have?
We are proud to offer an array of free weights, racks, weight machines, cardio machines, and group fitness classes. Click here for the full listing of our equipment/amenities. Click here for an overview of our group fitness classes, and visit Class Schedule in the main menu above for class times and reservations.
Want to see more? Take a video tour here.
What is MINDBODY?
MINDBODY is Riverside Fitness' software. It is where you manage all aspects of your Riverside membership, including:
Contact information, such as phone number, email, address, and birthday
Payment information/credit card number
Family/shared membership individuals and payments
Group fitness class reservations
Most of the above items must be managed in MINDBODY using a web browser (i.e. Chrome, Safari, Edge, etc.) on your phone or a computer. Here is a direct link to managing your MINDBODY profile in a browser.
Class reservations, however, can be managed a little easier using the MINDBODY app.
Read more about managing your MINDBODY account here.
How do I get my key card to access the gym?
Once you have set up your membership in MINDBODY, a key card is generated for you and will be at the main gym front desk. Simply show up during staffed hours or call ahead to 407-733-4300 set up a time for pickup. Read more here.
How do I update my credit card?
If you need to update your credit card payment method, you must do this in MINDBODY through a web browser (i.e. Chrome, Safari, Edge, etc.). Log into your account, then navigate to My Info > Billing Information.
You can also go directly there through this link.
What is this charge on my account?
Your credit card is charged your monthly membership fee on the day of the month you joined initially. Your annual maintenance fee will be charged again one year after joining.
If you read the description of the charge on your account in MINDBODY and on your credit card statement and are still unclear about what a charge is for, reach out to email@example.com.
What is the annual maintenance fee?
Annual maintenance fees are charged to all membership types once per year. The amount is dependent on your membership type. Your first annual maintenance fee is charged within 72 hours of joining and will be charged in subsequent years on the same date.
While your monthly membership fees go towards the operation of the facility and staffing, annual maintenance fees go towards gym enhancements, including new equipment, remodeling, new amenities, and so forth.
Find your membership type and corresponding annual maintenance fee amount in the emailed contract, or on our "Join Us" page.
What is your rewards program?
We use a customer rewards program called Perkville. It's our little way of saying thank you for being a loyal member and rewarding you for the kinds of behavior we like to see, such as working out three times a week, referring friends to Riverside Fitness, and more. Read all about our Perkville program here.