Frequently Asked Questions
What kind of memberships do you offer?
How do I join?
Purchase your membership through MINDBODY here. Complete step-by-step instructions for joining Riverside Fitness, including steps to take after enrollment and payment, are outlined on our "Join Us" page.
How do I get my key card to the gym?
Once you have set up your membership in MINDBODY, a key card is generated for you and will be at the main gym front desk. Simply show up during staffed hours or call ahead to 407-733-4300 set up a time for pickup. Staffed hours and step-by-step instructions can be found here, as well as in the email you received confirming your membership purchase.
How do I cancel my membership?
You must cancel your membership in MINDBODY through a web browser (i.e. Chrome, Safari, Edge, etc.). Find the steps here.
What kind of equipment/classes do you have?
What is MINDBODY?
Contact information, such as phone number, email, address, and birthday
Payment information/credit card number
Family/shared membership individuals and payments
Group fitness class reservations
How do I update my credit card?
What is this charge on my account?
Your credit card is charged your monthly membership fee on the day of the month you joined initially and the same day each month thereafter.
Your annual maintenance fee is charged within 72 hours of joining, then annually each year after joining.
What is the annual maintenance fee?
What is your rewards program?
We use a customer rewards program called Perkville. It's our little way of saying thank you for being a loyal member and rewarding you for the kinds of behavior we like to see, such as working out three times a week, referring friends to Riverside Fitness, and more. Read all about our Perkville program here.
Why am I not receiving communication from Riverside?
If you are not receiving regular communication from us, you must first check that you have turned on communications in your MINDBODY profile. Learn how to do that here.
Can I bring a guest?
Know someone who wants to try out Riverside Fitness? Any guest you wish to bring along gets to join you for one gym session in the main gym or one group class. After that, they must purchase a membership or 10-class-pass.